Any stock item purchased through our website can be returned within 7 days of receipt if you are unhappy with the quality.
The item must be unused and in its undamaged packaging with all accessories ready to sell. Refunds will be minus freight costs. If the item has been lightly used you will need to discuss return options with us, re-stocking fees would usually apply in this case.
Our freight costs are simple to calculate, please note that our shopping cart will not automatically calculate the freight cost for you. This is done after the order is submitted when we call you to confirm the order and receive payment details.
Orders over $500.00 ship free of charge within Australia except complete bikes, bike boxes and any other especially large or heavy items that specifically note in their product description that freight charges would apply regardless of order size.
Anything that will fit into an A4 sized Australia Post express bag is $10.00 anywhere in Australia, please note for items like saddles we must remove them from the box in order to fit them into this sized bag.
Larger items that will fit into an A2 sized Australia Post express bag cost $15.00 to most of Australia.
Orders that don't fit in a A4 or A2 bag and cost less than $500, the following costs generally apply per carton:
|Qld||Cairns, Townsville, Capricorn Coast, Rockhampton, Wide Bay||$20.00|
|Qld||Mackay (in-store collection)||Free|
|Qld/Northern NSW||Sunshine Coast, Brisbane, Toowoomba, Gold Coast, Northern Rivers, Coffs Harbour, Port Macquarie, Newcastle||$25.00|
|Southern NSW/Central Coast||Sydney, Wollongong||$31.00|
|VIC/TAS/SA||Albury/Wodonga, Bendigo, Melbourne, Geelong, Launceston, Hobart, Mt. Gambier, Adelaide||$38.00|
|WA||Perth, Busselton (We will split freight costs to WA on more expensive items, call or email us if you want an exact price prior to ordering.)||$65.00|
For complete bikes, and bike boxes please contact us to confirm the shipping cost.
If you don't live nearby to a area specifically listed, there is a chance that our normal courier might not deliver to your area in which case we might need to find another courier. We tend to use small courier operations as we generally get better pricing and service from these companies although they don't always deliver to some rural towns.
When your order ships, you will be emailed a tax invoice which will clearly show the Fastway/Australia Post label number. Within 48 hours of shipping you'll be able to track your order online from www.fastway.com.au or www.australiapost.com.au by entering the label/consignment note number that appears on your invoice.
If you live in an area that our courier does not deliver to, we will call you to advise of the freight cost with an alternate courier or in some cases we can arrange depot collection from a nearby town. We do not profit from freight costs and our aim is to ship via the safest, most economical methods possible. Customers are always welcome to arrange their own shipping with pickup from our office at 22 Sydney Street, Mackay, QLD. 4740.
All prices are in Australian dollars. International shipping is available to some countries, it is best that you email us with your address and what you'd like to order for a quotation on the freight. We've just done a deal with a freight company for shipping Wheelsets to New Zealand. International buyers are not charged the Australian taxes which are included in our pricing, once we deduct the Australian taxes from the cost the International shipping works out quite nicely. For example a set of Bracciano's to New Zealand would only cost about $32.00 on top of the listed price for delivery!
If International buyers want to arrange their own shipping with a company like FedEX or TNT or a Parcel fowarding service that is fine with us. If required contact us with a list of what you wish to purchase and we will advise you of the package dimension and weight. Collections are from our facility at 22 Sydney Street, Mackay, Queensland, Australia 4740.